Remote Monitoring

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Reactive Generators offers a complete remote monitoring service

To ensure your generator is ready to start when needed, regardless of where you are, Reactive Generators offers a complete remote monitoring service. Maintaining online or signaling access to your unit will allow you to monitor and interface with your generator and load transfer system 24/7, without needing to be on-site. 

What is remote monitoring?

Remote generator monitoring provides virtual access to your unit from anywhere in the world. This service ensures that your device is ready for use when it is required, identifies potential issues before a situation arises and reduces the need for extensive site visits. This proactive approach to generator and load monitoring will limit unnecessary costs, heighten reliability and improve the efficiency of your work. After receiving your authorisation, Reactive Generators will connect with your generator via either telephone, wireless internet, RS232 or RS485. The diversity of connection options maximises reliability and provides a safety-blanket for potential failures due to weather or system malfunctions. Using this signaling or interactive platform, you can: 

Monitor health and readiness

Reactive Generators remote monitor services can allow you to review the basic condition of your unit, without needing to visit the site. This overview provides insight into oil pressure, engine temperature, battery voltage, power output, potential mains failure, frequency, fuel levels, engine run time and so on. This data is easily transferable, to ensure you can efficiently and effectively address any issues but is also dependent on your generators available or desired outputs.  

 

Operate and control remotely

Using a Reactive Generators remote monitoring system, you can potentially start and stop your generator or initiate a load transfer from any location. Reducing the number of expensive on-site service visits, you can acknowledge any generated alarms and be prepared to efficiently address the areas of concern should a site visit be deemed necessary due to a critical alarm.

 

Coordinate generator fleets

Manage large-scale fleets and track the positions and run hours of every generator in real time. The remote dashboard will provide an overview of all of your devices, allowing you to easily monitor your entire collection of generators enabling asset scheduling of maintenance a breeze. 

 

Configure controllers

Remote monitoring services can be combined with your buildings integration systems as well, allowing you to easily control and monitor the generator from your facilities or asset department. This can boost employee productivity, safety and awareness should anything arise that may need broad communication across the workplace.   

How does Remote Monitoring Work?

Drawing on our wealth of experience and state-of-the-art and innovative technology, Reactive Generators offer a comprehensive and smooth connection process. Our friendly and knowledgeable team will work with you every step of the way, to guide you through the step-up procedure and ensure that you can easily manage your remote monitoring needs. These engineers and technicians are also on standby 24/7 to help mitigate any issues or help navigate any technological areas that may arise. The monitoring process is as follows: 

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Connecting the generator

The Reactive Generators team member connects to the generator or load transfer system potentially using a telephone, wireless internet, RS232 or RS485. The gateway then sends information from the generator or load transfer system directly to you or to a cloud-based data center. 

 

Notifications or Online Access

System dependent, you may either be notified by SMS or email etc. you can then potentially logon to your online portal on a smartphone, tablet or computer in which you will find the dashboard which displays all alarms and parameters of your generator and or load transfer system. 

 

Troubleshooting

Guiding you through every step of the process, the approachable and friendly team at Reactive Generators remain on standby 24/7 to help assist with any technological or connection issues that may arise.

Remote Monitoring FAQ

Why should I consider remote monitoring for my generator?

Remote generator monitoring is the simplest way to manage a unit, without needing to be on site. The breadth of information available and the features offered by the services provides greater control, protects the generator from damage and improves overall efficiency. 

Can I use this service if I have more than one generator?

Reactive Generator’s remote monitoring services are capable of controlling multiple generators at once. With one overarching dashboard should you choose, you’ll have a comprehensive view of all of your devices in one easy-to-find place. 

What happens if a problem occurs?

Your monitoring system can be programmed to provide regular alerts, with an overview of fuel levels, battery conditions and exercise schedules. This will enable you to address any potential issues before they arise. 

The team at Reactive Generators also offer a comprehensive and responsive range of repair technicians. Once an area of concern is identified, one of our team can swiftly visit the site and correct the problem. 

Our experienced engineering team is also available to help navigate any technological or transmission issues. 

Why should I trust Reactive Generators?

Reactive Generators are a locally based and owned company, with a proven track record for generators and load transfer systems. We have fine-tuned our extensive experience, knowledge and skills over time to ensure that we are employing the most up-to-date and effective strategies. 

At Reactive Generators we not only abide and meet all Australian Standards but consider them a minimum and push our methods, design and workmanship above and beyond which is required. We encourage you to get in touch with our friendly team to experience the Reactive Generators difference. 

Where is Reactive Generators based?

Reactive Generators is based in Queensland, hosting teams in Brisbane, the Gold Coast, the Sunshine Coast, Ipswich and Northern to Mid North Coast New South Wales. Visit the locations tab on our main menu to get in touch with your local Reactive Generators crew.

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